Terms of service

The service

Kehila lets an institution manage members, donations, pledges, receipts and emails. We may improve or change features over time and will give notice of important changes.

Accounts

Staff are responsible for keeping their login private. The institution's owner controls who has access and with which role.

The institution's responsibilities

The institution is responsible for the information it enters, for having the right to use it, for the consent of the people it emails, and for the accuracy of the official receipts it issues under its CRA registration number.

Kehila helps prepare receipts that follow CRA requirements but does not provide tax or legal advice.

Payments

Online donations are processed by Stripe under Stripe's terms. Donations are paid to the institution's own Stripe account. Card details never pass through our servers.

Fees

The subscription price and billing terms are those agreed with the institution. Card processing fees are charged by Stripe.

Your data

The institution owns its data. It can export it at any time. When it stops using the service, its data is deleted after a reasonable period, except records the law requires us to keep.

Availability

We aim to keep the service available and backed up, but it is provided without a guarantee of uninterrupted operation.

Liability

To the extent permitted by law, our liability is limited to the fees paid for the service in the previous 12 months.

Ending the service

Either party may end the service with notice. We may suspend an account that is used unlawfully.

Law and language

These terms are governed by the laws of Quebec and Canada. They are available in French and English; the parties have requested that they be drafted in English where the English version is used.